Terms of service

Last updated: July 14, 2026

OVERVIEW

This website is operated by Boba Tea Protein, LLC, doing business as Boba Tea Protein™. Throughout the website, the terms “we,” “us,” and “our” refer to Boba Tea Protein™.

Boba Tea Protein™ offers this website, including the information, tools, products, customer accounts, subscriptions, and services available through it, conditioned upon your acceptance of these Terms of Service.

By visiting our website, creating an account, placing an order, enrolling in a subscription, or otherwise using our services, you agree to be bound by these Terms of Service and the policies referenced in them.

If you do not agree to these Terms of Service, you may not access the website or use the services.

Our store is hosted on Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence or that you otherwise have legal authority to enter into this agreement.

You may not use our products, website, or services for any illegal or unauthorized purpose. You may not violate applicable laws, including intellectual-property, privacy, consumer-protection, export-control, or payment laws.

You must not transmit malicious code, viruses, worms, or other destructive material.

A breach of these Terms may result in suspension or termination of your access to the services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse, limit, suspend, or cancel service when reasonably necessary, including because of suspected fraud, abuse, security concerns, policy violations, product limitations, or legal requirements.

You agree not to reproduce, duplicate, copy, sell, resell, scrape, or exploit any portion of the services without our express written permission.

The headings used in these Terms are provided for convenience and do not limit or otherwise affect the Terms.

SECTION 3 – CUSTOMER ACCOUNTS

You may be required to create or authenticate an account to access certain features, including subscription management.

You are responsible for:

Providing accurate and current information;
Maintaining the confidentiality of your account and login information;
Restricting unauthorized access to your account; and
Promptly notifying us of suspected unauthorized activity.

You are responsible for activity conducted through your account except where prohibited by law.

We may suspend or restrict an account when reasonably necessary to address fraud, abuse, security risks, policy violations, or legal requirements.

SECTION 4 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate and current information. Website information may occasionally contain errors, omissions, or outdated material.

Information on the website is provided for general informational purposes and should not replace applicable product labeling, professional advice, or other authoritative sources.

We may modify website content at any time but are not required to update every item immediately.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices, products, promotions, website features, and services may change without notice.

A change will not ordinarily affect a completed one-time purchase unless the order involved an obvious pricing error, fraud, or another circumstance permitting cancellation.

We may modify, suspend, or discontinue all or part of the services as permitted by law.

SECTION 6 – PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, photographs, ingredients, nutrition or supplement information, availability, and pricing accurately.

Packaging, color, texture, flavor, appearance, and other product details may vary. Device displays may not precisely represent a physical product.

Product labels and packaging may be updated. Review the label on the product you receive before use. If website information differs from the physical product label, the physical product label controls regarding ingredients, allergens, directions, and warnings.

We may modify, discontinue, limit, or replace products at any time.

Certain products or services may be available exclusively online and may be subject to quantity limitations.

SECTION 7 – HEALTH AND SUPPLEMENT INFORMATION

Information provided through the website is for general informational purposes and is not medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly authorized and stated on the applicable product label.

Consult a physician or other qualified healthcare professional before using a dietary supplement, particularly if you:

Are pregnant or nursing;
Have a medical condition;
Take prescription or over-the-counter medication;
Have a food allergy or sensitivity;
Are sensitive to caffeine or stimulants; or
Are considering use by a minor.

Follow the directions and warnings on the product label. Do not exceed the recommended serving.

Individual experiences vary. Reviews, testimonials, recipes, and user-generated content do not guarantee that you will experience the same results.

SECTION 8 – ORDERS

Submitting an order is an offer to purchase the selected products. An automated order confirmation does not mean that we have accepted the order.

We may reject, cancel, limit, or place an order on hold when reasonably necessary, including because of:

Product unavailability;
Suspected fraud or unauthorized activity;
Pricing or description errors;
Quantity limitations;
Shipping restrictions;
Payment problems;
Suspected unauthorized resale; or
Legal or regulatory requirements.

If we cancel an order after payment has been collected, we will provide an appropriate refund or payment reversal.

Products are intended for personal use unless we approve a wholesale or commercial arrangement.

SECTION 9 – BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information.

You authorize us and our payment providers to charge your selected payment method for the amount displayed at checkout or otherwise properly disclosed before the charge.

We may correct billing, pricing, or order errors. If a material error affects your order, we may contact you for instructions or cancel and refund the affected order.

We may limit or cancel quantities that appear to be placed by dealers, resellers, distributors, automated systems, or persons attempting to misuse a promotion.

SECTION 10 – SUBSCRIPTIONS AND AUTOMATIC RENEWAL

Recurring purchases are also governed by the Subscription Terms published below and incorporated into these Terms of Service.

By enrolling in a subscription, you expressly agree that:

The subscription continues until canceled;
Your selected payment method will be charged automatically;
Orders will be generated at the frequency you select;
Charges may include the product price, taxes, and other properly disclosed amounts; and
You must cancel or make changes before an order is processed to avoid being charged for that order.

You may manage or cancel an online subscription through the available online subscription-management process.

SECTION 11 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, integrations, payment methods, account services, carriers, social-media services, or other features operated by third parties.

Third-party services may be subject to separate terms and privacy policies.

We do not control and are not responsible for third-party content, security, availability, or practices except to the extent required by law.

SECTION 12 – THIRD-PARTY LINKS

The website may contain links to third-party websites or services.

We are not responsible for examining or evaluating third-party content, products, services, policies, or practices.

Review the applicable third-party terms and policies before completing a transaction or providing information.

SECTION 13 – REVIEWS, COMMENTS, AND OTHER SUBMISSIONS

You may submit reviews, photographs, videos, comments, suggestions, feedback, and other content where the services allow it.

You retain ownership of content you create. By submitting content to us or tagging us in content that you intend for us to share, you grant Boba Tea Protein a nonexclusive, worldwide, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate, distribute, display, and create derivative works from that content for operating, improving, and promoting our business.

You represent that:

You own or control the necessary rights;
The content is truthful and based on your genuine experience where applicable;
The content does not infringe another person’s rights;
The content is not unlawful, deceptive, defamatory, threatening, obscene, or malicious; and
You have disclosed any material relationship or incentive connected with the content.

We may moderate, decline, or remove content but are not required to monitor all submitted content.

SECTION 14 – PERSONAL INFORMATION

Our collection and use of personal information through the website are governed by our Privacy Policy.

SECTION 15 – PROHIBITED USES

You may not use the website or services to:

Violate applicable law;
Submit false or misleading information;
Attempt unauthorized access to an account, system, or network;
Introduce malicious code;
Interfere with website operation or security;
Use automated systems to place orders or collect data without permission;
Commit or facilitate payment fraud;
Abuse promotions, returns, refunds, reviews, referrals, or subscriptions;
Impersonate another person;
Harass our personnel or other users;
Infringe another party’s rights; or
Use our website content to train an artificial-intelligence model without permission.

We may investigate suspected violations and cooperate with appropriate authorities.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the website and services are provided on an “as is” and “as available” basis.

Except for express warranties stated on a product or required by law, we disclaim implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and noninfringement.

Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Boba Tea Protein and its owners, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the services or products.

To the maximum extent permitted by law, our aggregate liability arising from an order or use of the services will not exceed the greater of:

The amount you paid us for the product or service giving rise to the claim; or
One hundred U.S. dollars.

These limitations do not apply to liability that cannot legally be limited, including certain liability arising from gross negligence, willful misconduct, personal injury, or statutory rights.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Boba Tea Protein and its affiliates, personnel, and service providers harmless from third-party claims arising from:

Your unlawful use of the services;
Your violation of these Terms;
Content you submit; or
Your infringement of another party’s rights.

This section does not require you to indemnify us for our own unlawful conduct.

SECTION 19 – SEVERABILITY, ENTIRE AGREEMENT, AND CHANGES

If a provision of these Terms is held unlawful or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will remain effective.

These Terms and the policies incorporated into them constitute the entire agreement concerning your use of the services, except for separate written agreements expressly entered into between you and Boba Tea Protein.

A failure to enforce a provision is not a waiver of that provision or another right.

We may update these Terms to reflect changes to our products, services, practices, or legal obligations.

The “Last updated” date identifies the most recent revision. Material changes will be communicated when required by law.

Changes do not retroactively alter a completed one-time transaction.

SECTION 20 – GOVERNING LAW AND CONTACT INFORMATION

Except for matters expressly governed by Section 21 – International Shipments, these Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Except where applicable consumer law provides otherwise, disputes must be brought in the state or federal courts with jurisdiction over Dallas County, Texas.

Nothing in these Terms deprives a consumer of mandatory protections provided by the law of the consumer’s place of residence.

Questions about the Terms of Service should be sent to us at hello@bobateaprotein.com.

SECTION 21 – INTERNATIONAL SHIPMENTS

Schedule 1. Terms of Service

1. You are shopping on a merchant’s website (the “Merchant”).

2. If you place a Qualifying Customer Order, the Product(s) that you are purchasing will be sold first by the Merchant to Passport Global Inc (“Passport”), and then by Passport to you under these Terms and Conditions. Your payment information, shipping address, and any additional information required or requested to complete your order will be shared directly with Passport and its nominated agents and contractors, in order to enable Passport to complete your Qualifying Customer Order.

3. Your Qualifying Customer Order is subject to: (1) these Terms and Conditions; and (2) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these. By placing a Qualifying Customer Order on the Merchant’s website, you understand and agree that:

3.1 You are dealing with and providing your information to Passport. Passport may contact you about your order.

3.2 If there is an error in the price listed for a Product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the Product, Passport and its nominated agents are entitled to contact you, correct the price, and/or cancel your order.

3.3 The Merchant remains responsible for handling payment for your order.

3.4 Once your payment is processed, ownership in the items will shift from Passport, to you.

3.5 Certain addresses will be ineligible for shipment, such as PO box addresses.

3.6 Passport may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.

3.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.

3.8 You authorise Passport and its nominated agents and contractors to perform any of the following activities in connection with the delivery of any Products: (i) to act as your agent to make and file customs declarations and all related actions as your direct representative, which expressly includes completing any documents, amending product or Harmonised System codes, and paying any duties, taxes or penalties required under applicable laws and regulations; (ii) to act as forwarding agent for customs import and export control purposes solely for the purpose of designating a customs broker to perform customs clearance and entry; and (iii) to redirect an order to your customs broker or other address upon request by any person whom Passport’s nominated agents and contractors believe in its reasonable opinion to be authorised.

4. Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.

5. Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be subject to the Merchant’s terms and conditions.

6. Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your Qualifying Customer Order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.

7. Chargebacks, Fraud Prevention and Void Transactions. For your protection, Passport may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorisation has been declined, that transaction will be void.

8. Customer Service and Returns. Questions or complaints about your order should be directed to the Merchant in the first instance. Passport may work with the Merchant as necessary to resolve your issue. The Merchant is authorised to allow for returns or refunds on orders in accordance with the Merchant’s policy, including to reimburse you for the original sales prices of Products returned to the Merchant’s nominated address. Passport may however refuse any return requested if a restriction applies to the item for which the return is requested. You accept that your sole remedies are against the Merchant. Where a return by the Customer is authorised by Passport or the Merchant, Passport shall also have the right to return the item to Merchant and accordingly the Merchant shall issue a credit note to Passport and Passport shall provide a credit note to the Customer, and Passport’s direction, ownership and risk in the Products for return shall pass directly to the Merchant. Where a return is authorised by Passport or the Merchant, the Merchant shall, at Passport’s direction and acting in its name, provide a credit note to the Customer to the extent of the value of the Product(s) authorised to be returned directly to the Merchant. In relation to any return of Products to the Merchant, you authorise Passport and its nominated agents to act on your behalf, and to recover for its own account, any import duties and taxes. If required, you will sign any such document that is reasonably required to facilitate the return of the Products and the recovery of any import duties and taxes.

9. General Terms. The following general terms apply whenever you place a Qualifying Customer Order through the Merchant’s website:

9.1 Compliance with Applicable Laws. You certify that any Products purchased through a Qualifying Customer Order will not be imported, exported, sold, or transferred in violation of any applicable laws, including without limitation the United States Export Administration Regulations or applicable United States sanctions and embargoes administered by the United States Treasury Department, and equivalent statutes, regulations and codes of England and Wales or the EU. It is your responsibility to know the laws of the country into which you are importing any Products that you order from the Merchant’s website. By placing a Qualifying Customer Order you certify that the import of the Products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.

9.2 Privacy. To complete your Qualifying Customer Order you will be providing personal information to the Merchant and Passport and you consent to your personal information being collected, used, processed, disclosed and/or stored by the Merchant and Passport and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with the Merchant’s and Passport’s Privacy Policy. Passport accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s Privacy Policy. The Merchant and Passport may analyse transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Merchant’s Customer experience and/or the services provided by Passport. Any transactional data analysed for these purposes will be aggregated and de-identified, meaning that any personally identifiable information will be removed.

9.3 Electronic Communications. When you place a Qualifying Customer Order through the Merchant’s website, you are communicating with Passport electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Passport electronically/via email.

9.4 Modifications. You acknowledge that Passport may make changes to its system, policies, and these Terms and Conditions at any time. Passport will ensure that the current version of these Terms and Conditions is presented every time you make a Qualifying Customer Order on the Merchant’s website. You are responsible for reviewing these Terms and Conditions each time you make a Qualifying Customer Order. If you do not agree to any change in the Terms and Conditions, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms and Conditions .

9.5 Severability. If any or any portion of these Terms and Conditions is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.

9.6 Proceedings. Any action or proceeding arising out of or relating to these Terms and Conditions must be brought in the courts of California, United States, and you hereby irrevocably agree to the jurisdiction of the courts of California, United States for all such purposes.

9.7 Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.

9.8 Definitions. “Member State”, “third country” and “third territories” as defined in Article 5 of Council Directive 2006/12/EEC. “Products” means those goods offered for sale via the Merchant’s website which are not of a class or description subject to any duty of excise whether or not those goods are in fact chargeable with that duty, and whether or not that duty has been paid on those goods, or prohibited or restricted goods were they to be imported into the UK, and which are not subject to any restrictions on export, sale, or transfer in violation of any Applicable Laws. “Product Prices” means the prices including VAT at the appropriate rate of the Products as held out for sale to Customer by the Merchant and accordingly, by Passport to Customer; and “Product Price” means the price of an individual Product. “Qualifying Customer Order” meets all of the following conditions:

(A) It is an order for Product or Products placed via the Merchant’s website which are to be transported from:

a third country or territory, excluding Northern Ireland (“NI”), to an address in a Member State of the EU (e.g. USA to France);
a third country or territory, excluding the UK, or from a Member State of the EU to an address in Great Britain (e.g. Germany to England); or
a third country or territory, excluding NI, to an address in NI (e.g. USA to NI); and

(B) In relation to the transport of a Product or Products to an address:

in Great Britain or NI, the total intrinsic value of the Product or Products comprising that order does not exceed £135 (one hundred and thirty five) British Pounds Sterling, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed £135 (one hundred and thirty five) British Pounds Sterling; and
in a Member State of the EU, the total intrinsic value of the Product or Products comprising that order does not exceed €150 (one hundred and fifty) Euros, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed €150 (one hundred and fifty) Euros.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@bobateaprotein.com.

Our contact information is posted below:
Trade name: Boba Tea Protein

Email: hello@bobateaprotein.com

Phone number: 469-208-0717

Physical address: Boba Tea Protein, LLC, 12895 North Josey Lane #124 PMB 1051, Dallas TX 75234, United States